Customer Service

SHIPPING & DELIVERY
 

Domestic Shipping:

Currently Beckett & Dash only offer Domestic Shipping.

 

Beckett & Dash offer a $5 flat rate for domestic shipping to anywhere in the United States. East Coast and Midwest customers can expect orders delivered within 1-4 business days of their order date. West Coast customers can expect their orders with 4-6 business days of order placement.

 

PRIVACY & SECURITY
 

We believe in privacy. And we believe in protecting yours. All personal data transmitted through our site is encrypted using SSL, or “Secure Sockets Layer” technology which safeguards your order information, and prevents decoding by anyone other than Beckett & Dash.

 

The Beckett & Dash Privacy Guarantee means that we will not distribute, sell, or rent your name or personal information to any third party without your permission.

 

Our system utilizes the latest technology to maintain that your information is not released to any outside organization or individual.  Additionally, for your protection, we do not store your credit card information in our customer database.

 

RETURNS & REPLACEMENTS
 

Beckett & Dash merchandise may be returned or exchanged within 30 days of the delivery date with the receipt, and provided items have not been worn, washed or altered in any way.

OPTION 1: CREATE YOUR OWN REQUEST

  - You may request a Return Merchandise Authorization (RMA) by logging into your account and click on the "My RMA" link on the left hand menu. 

  - Click "File new RMA" (right hand side of the page), then "Request RMA".

  - Fill in your reason for return, and select if you want a replacement or refund.

  - Once your RMA request is approved, you will receive a pre-paid return label in your email. Please follow the instructions in the email to return your order.

 

OPTION 2: EMAIL US

  - Alternatively, you may email us at returns@beckettdash.com

  - Please provide your order, items you want returned or exchanged and a brief reason to help us better serve you in the future.

  - We will email you a pre-paid return label.  Please follow the instructions in the email to return your order.